Questions come up, and having quick answers can make everyday banking feel a lot easier. This FAQ covers some of the topics members ask about most, from digital banking and cards to deposits, forms, and account access.
What is SRFFCU’s routing number?
The Self Reliance Financial Federal Credit Union ABA routing number is 226078379.
How do I change my contact information on my account?
In order to change your contact information on your account, we ask that you:
- Visit one of our branches.
- Send in an updated Change Address Form. You can change your personal information, such as address, phone number, or email address.
- Logging into your Online Banking under My Settings.
Do I need to be Ukrainian to become a member?
No. While SRFFCU is a federal credit union, membership is based on field-of-membership requirements, not ethnicity alone. If you are unsure whether you qualify, review the eligibility requirements or contact SRFFCU for help understanding your options
I will be traveling out of the country. Do I have to notify SRFFCU?
When traveling out of the country, the account holder must contact one of our Member Service Representatives, who will be able to put a travel notice on your account. If not notified, there will be a temporary hold placed on your debit card account, and access abroad will be denied.
What is the fee for the SRFFCU Debit card when out of the country?
1% fee will be charged on every purchase transaction and cash withdrawal.
How do I set up a PIN for my Debit Card?
In case of a forgotten/lost PIN, please call 1-866-985-2273 to set up your new PIN.
How do I activate my SRFFCU VISA® Debit Card?
Call 1-866-985-2273 to activate your new debit card and select a PIN. Please make sure you have your debit card in front of you and the last 4 digits of the primary member’s SSN number.
What should I do if my debit/check card is misplaced or stolen?
If your debit/credit card has been misplaced or stolen, please contact a Member Service Representative at 215-725-4430 or 212-473-7310 during business hours or 866-820-1074 after business hours.
What is the ATM withdrawal limit?
ATM daily withdrawal limit is $500.
I’m making a purchase over $2,500, how do I increase my Debit Card limit?
To increase your $2,500 daily spending limit for a personal account or $4,000 daily spending limit for a business account, please visit a branch or call us at 215-725-4430 ext. or 212-473-7310.
What is Shared Branching?
Shared Branching is a network of credit unions around the country that allow qualifying credit union members to conduct transactions at their branches. To find a shared branching location visit, sharedbranching.org. To find a surcharge-free ATM near you, visit www.srffcu.com.
How can I find a fee-free ATM?
Please visit our Shared Branching page.
Can I pay my bills online?
SRFFCU offers a Bill Pay service on Online and Mobile Banking that helps members pay their bills from one location.
What should I do if I forgot my online or mobile banking login information?
If you forgot your login or password for online or mobile banking, use the login recovery tools available through digital banking. If you still need help, contact SRFFCU at 215-725-4430 during business hours and speak to one of our Member Service Representatives for support.
How do I deposit my check via phone?
To deposit a check via phone, you must first download the SRFFCU mobile app. Once you have downloaded the app, follow the instructions below:
- Click Check Deposit.
- Read and Agree to the User Agreement.
- Endorse the check on the line by signing your name in ink.
- Write “SRFFCU Mobile Deposit” under the endorsement.
- Take a picture of your check inside the guided lines and submit for deposit. Please be advised that the monthly deposit limit is $2,500 for new members and $5,000 for members of 90 days. If you’d like to increase the limit, please contact us at 215-725-4430.
*This feature is currently available only to legacy UKRFCU members through the legacy UKRFCU mobile app. Please stay tuned for additional updates as we work to expand access to all members.
What is the limit for Remote Deposit Capture?
Our limit for Remote Deposit Capture is $5,000 for new members and $10,000 for members of 90 days or more.
*This feature is currently available only to legacy UKRFCU members through the legacy UKRFCU mobile app. Please stay tuned for additional updates as we work to expand access to all members.
How do I sign up for E-statements?
Sign up for e-Statements from your Online Banking portal.
Where can I find my 1099 form?
1099 Form can be found under e-Statements on your Online Banking.
When is my credit card payment due?
Credit card payments are due by 5 PM on the 27th of each month.
What is the grace period for loan payments?
The grace period for mortgage and HELOC payments is 15 days after the due date.
What is the mailing address for loan payments?
Headquarter & Regional Office
108 2nd Avenue
New York, NY 10003
or
Regional Office
221 W. Street Rd.
Feasterville, PA 19053
How do I activate my dormant/inactive account?
To activate a dormant account, you must either call in or make a transaction on your account.
Can I change my Certificate over the phone?
Certificates require a signature, therefore we do not renew them over the phone. To renew a share certificate, please visit one of our branches.
Still Have Questions?
If you don’t see what you need here, SRFFCU can help you find the right answer. Reach out for support and get help with membership, accounts, digital banking, cards, or other everyday banking questions.