Protecting your personal and account information is a core part of banking with Self Reliance Financial Federal Credit Union. We take it seriously and these resources can help you understand how information is safeguarded, what to watch for, and where to find the policies and tools that support safer digital banking.
Protect Your Personal Information
SRFFCU will not call or email you asking for sensitive personal information like the following:
- Account details
- Passwords
- Social Security numbers
- IDs
If something feels suspicious, don’t respond right away. Instead, ask for the person’s name and extension if needed, then contact SRFFCU directly at 215-725-4430 or 212-473-7310. Regularly reviewing statements and transactions can also help you catch suspicious activity sooner.
How Your Information is Protected
Security measures help protect your information whether you bank in person, by phone, by mail, or online. These protections include identity verification, secure browser requirements for online services, encryption, firewalls, and multi-factor authentication in certain situations. Session timeouts also help reduce unauthorized access by logging users out after extended inactivity.
Stay Alert to Fraud and Scams
Fraud prevention starts with a few simple habits:
- Use a different password for online banking than you use for other accounts
- Don’t share your password
- Always sign out of online banking when you finish using your account
- If you receive a suspicious email or message claiming to be from the credit union, don’t reply or click links inside it.
- If you do not already use online or mobile banking, enrolling can give you access to transaction notifications and balance alerts by text or email, which makes it easier to spot suspicious activity quickly.
Most of all, if something does not look right, call SRFFCU right away so the issue can be investigated.
For more tips on protecting your devices, accounts, and networks, visit the Fraud & Security Center.
Non-Public Personal Information
Non-public personal information, or NPI, includes sensitive data that should be carefully protected. This includes data like:
- Personal financial information – as defined GLBA
- Account numbers
- Social Security numbers (SSNs)
- Driver’s license numbers
- State and government identification card numbers
- Credit and debit card numbers
- Automated Clearinghouse (ACH)
- Electronic Funds Transfer (EFT) account numbers
- Employment-related data like benefits enrollment, beneficiary information, and some grievance, arbitration, or legal proceeding documentation.
Privacy Resources
Use the resources below to learn more about how information is collected, protected, and used across SRFFCU services.
Privacy Policy for Mobile Applications
Learn more about privacy practices related to the mobile app.
Privacy Notice
Review important information about how personal financial information is handled.
Credit Union Privacy Policy
Learn more about website privacy practices and how website data is handled.
Digital Banking Security
Online and mobile banking tools assist with closer account monitoring. Transaction notifications and balance alerts make it easier to spot unusual activity and respond quickly if something doesn’t look right. Secure browsers, encrypted sessions, and added verification measures also protect information as it moves between your device and SRFFCU’s digital banking services.
If You Think Something is Wrong
If you notice suspicious account activity, a questionable message, or anything that suggests fraud, contact SRFFCU as soon as possible. Fast reporting allows for faster investigation and resolution.
Stay Informed and Protect Your Accounts
Good security starts with clear information and the right tools. SRFFCU provides privacy, fraud, and security resources to protect your information and bank with more confidence.